Flexible (thinker).
Adaptable to change.
My past experiences included working in different industries and with different range of responsibilities. So I was always stepping out of the comfort zone to improve my flexibility and adaptability.
Though my various roles appear seemingly unrelated to one another, they shared 2 themes:
1. Solving internal operational and process-related problems
2. Having direct interactions with end users.
Solving internal operations and processes with HCD (while not knowing what that was).
At the start of my career, I worked at a company where our processes were established from decades ago and had remained unchanged. There was plenty of frustrations following those archaic processes that were inefficient, ineffective, and not user-friendly. So I thought — why don't I eliminate the redundant steps and make our processes better?
In my subsequent roles, I continued to create, improve, and streamline front-office and back-office internal processes from the perspectives of users and non-users.
This is what the Human-Centered Design (HCD) is about. I just had no idea I was already problem-solving with this mindset.
Having direct interactions with end users.
Though some of my job titles don’t suggest customer-facing opportunities, my responsibilities included working and engaging the front line in different situations and settings, from brick-and-mortars, to trade shows and events.
I gained user insights first-hand to better anticipate user needs, and to help iterate and improve for better experiences and services. Ultimately, adding more value to users.
Designing before designer.
Before I identified myself a designer (and make this site, of course), I was designing for different projects, defining target audiences, and figuring out how to execute the vision through collaboration and self-initiation.
Some of my past projects included graphic design and web design.
Download my resume to see an overview of my experience.
Empathy, compassion & awareness from caregiving.
I had a challenging role as a full-time caregiver to my mother. The experience helped me continue to cultivate, and to cultivate quickly, empathy, compassion, and awareness in different contexts and dimensions — values that keep me centred on users when creating compassionate designs.
Some of the applications I'm experienced in.
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Figma
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XD
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Illustator
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Photoshop
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InDesign
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Asana
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Trello
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Slack
Continuous learner.
Currently completing Foundations of Humane Technology by Centre for Humane Technology.
Project Management Professional (PMP), Project Management Institute, 2019
Inbound Marketing & Content Marketing, Hubspot, 2019
Google Analytics for Beginners, Google, 2019
Foundations of Brand Management, University of Toronto Continuing Studies, 2015
BA Hons: Fine Art, Art History & Economics, University of Toronto, 2012